Start shipment booking
Begin shipment booking from chat and continue with guided pickup, delivery, and package context.
WhatsApp Shipping Bot
Shipping from the WhatsApp your team already uses.
Use Sweven Ship’s WhatsApp Bot to start shipment workflows, track AWBs, check shipment context, manage NDR guidance, and keep COD/order visibility close to your daily seller operations.
No app download
Account-aware workflow
AWB and tracking updates
Built for Indian D2C sellers
What you can do on WhatsApp
A faster channel for daily shipping actions.
Track AWB
Check AWB context from WhatsApp when your team needs quick shipment visibility.
Receive label/AWB updates
Get AWB and label updates in chat when booking context and courier responses are available.
Manage NDR guidance
Review NDR guidance and next-step context for reattempt, buyer contact, or dashboard follow-up.
Check wallet/shipment context
Use account-aware WhatsApp flows to review shipment and wallet context where enabled.
COD visibility
Keep COD-related shipment visibility close to the order workflow your team already uses.
Buyer/customer update workflow
Move faster when your team needs tracking or delivery context while speaking with buyers.
Support handoff when needed
Escalate shipment, wallet, payment, or account issues to support when the chat workflow needs help.
How it works
Chat first. Continue where the workflow needs depth.
Message the Sweven Ship WhatsApp Bot
Start from the same WhatsApp channel your operations team already checks.
Share shipment/order context
Provide the order, AWB, pickup, delivery, or account details needed for the workflow.
Bot guides the next workflow
The bot can guide booking, tracking, NDR, wallet, COD, or support handoff steps.
Continue in WhatsApp or dashboard where needed
Use WhatsApp for speed and the dashboard for fuller shipment, wallet, COD, and reconciliation visibility.
WhatsApp + Dashboard
Fast channel, clear source of truth.
WhatsApp is useful when sellers need to move from phone-first conversations into shipping actions quickly. The seller dashboard remains the operational source of truth for full shipment history, wallet debits, COD visibility, reconciliation context, and account records.
WhatsAppFast workflow entry
Booking prompts, AWB checks, NDR guidance, shipment context, and support handoff.
DashboardOperational record
Full shipment, wallet, COD, remittance, reconciliation, and account visibility.
Seller use cases
Built around how Indian D2C teams actually work.
Founder handling orders from phone between customer calls, pickup coordination, and daily dispatch checks.
Small team checking pickup and tracking context without opening the dashboard every time.
COD and NDR follow-up while on the move, with enough context to decide the next operational step.
Support and shipment context in one channel before deeper dashboard or email review is needed.
Operational trust
WhatsApp is fast. Financial clarity still matters.
Wallet debits and shipment charges should remain visible in dashboard.
COD/remittance queries should be traceable with AWB/order context.
Courier availability and API responses can affect booking/label timing.
Sensitive account/payment issues may move to email or support.
FAQ
WhatsApp Shipping questions, answered carefully.
It is a WhatsApp-based shipping workflow for Sweven Ship sellers. It helps start booking, tracking, NDR, wallet, COD, and support workflows from chat.
You can start shipment booking workflows through WhatsApp. Booking completion depends on required shipment details, account context, courier availability, and operational checks.
Yes, WhatsApp can help you check AWB and shipment context where tracking data is available.
WhatsApp can provide COD-related shipment visibility and context. Formal COD/remittance questions should remain traceable with AWB/order context and may move to dashboard, email, or support.
No. WhatsApp is a fast workflow channel. The dashboard remains the fuller operational source of truth for shipment records, wallet, COD, reconciliation, and account visibility.
Some workflows can require account context so shipment, wallet, COD, and support details stay tied to the correct seller account.
Courier availability and API responses can affect booking, tracking, AWB, or label timing. The workflow may ask you to wait, retry, continue in dashboard, or contact support.
Message the WhatsApp Bot at +91 9096861882. For calling support, use +91 7066778814. For formal account or payment support, email support@swevenship.com.