Support Command Center

Real support for real shipment problems.

Get help with shipment tracking, pickup delays, NDRs, COD remittance, wallet and recharge issues, RTOs, returns, and courier disputes without turning support into another operational queue.

Chat on WhatsApp Call support

Email support@swevenship.com for formal support, payment, reconciliation, or account issues.

Shipment context first Operational issue routing Seller account aware

Support flow Ready

Guided routing

Pickup issue routed Seller pickup pincode matched to courier context

Now

COD query checked AWB and remittance window requested

NDR reattempt guidance Buyer response and attempt status reviewed

Tracking sync reviewed Courier scan latency checked against AWB

Wallet recharge support Payment reference and account ledger requested

Issue router

Start with the shipment problem.

Choose the closest issue type so the support path starts with the right AWB, courier, wallet, or account context.

Shipment Tracking Share AWB or order ID when scans are delayed or unclear. Pickup Issue Send pickup address, shipment date, and courier partner if known. NDR / Reattempt Share AWB, buyer response, and the preferred reattempt action. COD Remittance Include AWB, order details, remittance date, and account reference. Wallet / Recharge Send account email, payment reference, recharge amount, and screenshot. RTO / Returns Share AWB, return reason, and last visible courier scan. Rate or Weight Dispute Attach AWB, charged weight, declared weight, and courier proof if available. Account Help Use email for login, KYC, billing, plan, or formal account changes.

Faster resolution

Send the context first.

Support moves faster when the first message contains the operational details needed to identify the shipment, account, and courier state.

AWB number
Registered phone/email
Courier partner if known
Shipment date
Screenshot if applicable
Issue type

How support works

From message to next action.

A calm path for issues that usually cross shipment data, courier scans, payments, and seller account records.

You share the issue

Start with WhatsApp, call, or email depending on urgency and formality.

We identify shipment context

AWB, account, courier, wallet, or COD references are matched to the issue.

The right support path is triggered

Pickup, NDR, tracking, remittance, recharge, or dispute handling moves separately.

You get the next action or resolution update

Support gives the practical next step instead of generic status language.

FAQ

Practical answers before you message.

Where do I find my AWB?

The AWB is the courier tracking number attached to a booked shipment. You can find it in your shipment record, label, or tracking message.

What should I do if pickup did not happen?

Share the AWB, pickup address, shipment date, and courier partner if visible. Calling support is better for urgent same-day operational issues.

How do I raise an NDR reattempt?

Send the AWB, buyer confirmation, preferred reattempt date if any, and corrected address or phone details when needed.

How do COD remittance queries work?

Email support with the AWB, order amount, expected remittance date, and account details so the query can be checked formally.

What if tracking is not updating?

Share the AWB and last visible scan. Some courier scans can lag, but support can help confirm whether the shipment needs intervention.

How do I report a wrong weight charge?

Email the AWB, declared weight, charged weight, product dimensions, and any courier proof or screenshots available.

Which support channel should I use?

Use WhatsApp bot for quick shipment help, calling support for urgent operational issues, and email for formal support, payment, reconciliation, or account queries.